Microsoft’s Surface PCs lose Consumer Reports backing

Microsoft’s Surface PCs lose Consumer Reports backing

Consumer Reports is withdrawing its recommendation for four Microsoft Corp. laptops and tablets after a survey showed that a quarter of them pose problems for their owners after only two years.

The report, which covers two versions each of the Surface Laptop and Surface Book, said the devices showed “poor predicted reliability in comparison to most other brands.” While the consumer group said the Microsoft machines did well in laboratory testing, a subscriber survey of future reliability found problems with their devices at start-up, some respondents said their machines froze or shut down unexpectedly, and others said their touch screens weren’t responsive enough.

Consumer Reports said the study was based on data from 90,741 tablets and laptops that subscribers bought new between 2014 and the beginning of 2017.

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Microsoft’s Surface PCs lose Consumer Reports backing Consumer Reports is withdrawing its recommendation for four Microsoft laptops and tablets.

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